Attention: All On-Site Associates

Binary Fountain has a new look
Binary Fountain, our reputation management tool, has a brand new layout. This new interface features a slick redesign.

Action Item: Required Password Reset
Please note that as part of this system upgrade, all Binary Fountain users must reset their password. If you have a Binary Fountain account, you should have received an email from no-reply@binaryfountain.com with details. 
 
As an alternate method of resetting your password, simply navigate to the new login page here and select "Reset Password" on the right side of the page. 

Updated training resources
To coincide with the new look, we have updated training resources to support you.  

New Binary Fountain Webinar
The above video is a webinar hosted by the team at Binary Fountain. In this 12-minute webinar, you can see how to: 

• Log in and reset your password (if necessary)
• Access reviews for your community
• Close the Loop
• Reassign tasks to Linnell Taylor (our reputation management consultants)

Need to check out just one or two of these topics? No problem! Just hover over the "Chapters" icon on the right side of the toolbar to skip to the relevant section.

Rebrand to Social Compass
As part of the redesign, Binary Fountain has rebranded the tool that we use to be called Social Compass. Nothing else is changing. 

FAQ’s and Closing the Loop
In addition to the above webinar, we also have a new FAQ guide and a job aid that demonstrates step-by-step how to reassign tasks to Linnell Taylor.

Some FAQ’s include:

• How are reviews scored?
• What if I see a review on a source site that’s not on the dashboard?
• How do I add competitors for my locations to the dashboard?
• In Closing the Loop, what do Alert, Rule, and Task mean?

Download the below resources to learn the answers to these questions!

FAQ User Guide

Reassigning Tasks to Linnell Taylor

More Binary Fountain Resources on Buzz
For complete information on Binary Fountain and our reputation management program, please see the Binary Fountain page on Buzz  here.

Questions?
We're here to support you at marketing@essex.com.