FUNNEL
Funnel is an application at Essex that redefines the way we interact and communicate with our prospects and residents from initial contact to lease signing.
In alignment with Asset Collections, Funnel will create an efficient online leasing and resident management experience for associates and residents. Funnel Online Leasing is being piloted at select communities and will expand to the remaining communities in 2022.
Additional information and resources are available below:
Funnel Sales Process Group for all communities
Funnel Online Leasing Group for pilot communities
Funnel Training Videos
SIGHTPLAN
SightPlan is a maintenance work order application that allows residents to make service requests with accompanying photos, track the progress of service requests in real-time, communicate directly with the technician handling the request, and rate their service experience. In addition to the benefits to residents, SightPlan also offers a variety of associate workflow and functionality efficiencies, including creating a real-time mobile experience for maintenance teams and reducing paperwork.
SightPlan is currently used at all communities. Additional information and resources are available below:
SightPlan Process Group
Sightplan Training Videos
SMARTRENT
SmartRent – SmartRent is a third-party, home automation company with whom Essex has partnered to bring smart home devices such as smart locks, outlets, and leak detectors to select communities. With SmartRent, residents can remotely control their smart devices to set light and temperature as well as provide temporary access codes to their homes, benefitting associates by removing them as the middleman between residents and their guests and service providers.
SmartRent has been installed at communities on a rolling basis. Additional information and resources are available below:
SmartRent Implementation Process and Resources
SmartRent Training Videos
SmartRent Resident FAQs
SmartRent Website
SmartRent also provides an automated lock solution, called the “Tour Locks” to enable access to vacant units for tours. Please review the below “Vacant Tour Lock” FAQs:
SmartRent Vacant Tour Lock FAQs
For immediate support, please contact your SmartRent Community Project Manager (CPM). Their name and contact information can be found in your SmartRent timeline and contact list that will be sent to you separately after the kickoff call.
For general SmartRent support, please call (844) 479-1555 or email support@smartrent.com.
If you have any questions or feel like there are additional resources you may need, please email smartrentimplementationteam@essex.com or drop in for one of the SmartRent sessions on the 1st and the 3rd Wednesdays at 1 p.m.