RUBS & Utilities
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What does RUBS stand for?
- Ratio Utility Billing System
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What does the RUBS & Utilities Department handle?
- Utility Billing Programs / Utility Addendums
- On-site team assistance thru escalated resident billing inquiries or disputes
- 3rd Party Utility Billing Vendors
- Utility Income/Expense Budgets
- Utility Cost/Usage variance reviews
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Who do you contact if you have a question/issue?
- Naomi Falkner-Rose – Senior Manager, RUBS & Utilities
- Tina Sarkisyan – Senior Specialist, RUBS & Utilities (Seattle, San Francisco, San Jose, San Diego)
- Ebony Washington – Specialist, RUBS & Utilities (SoCal)
- Azizia Mughal – Specialist, RUBS & Utilities (NorCal & PNW)
- General Inbox: Utilities@Essex.com
- Note: For Access Requests, Please submit a ticket through ServiceNow by visiting the Utility Billing Access Request form.
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Hot Topics That Should be Escalated to RUBS & Utilities
- Leak, Flood, Pool Refill, or Property Project involving increased water usage
- Trash Hauler Issues, such as missed pick-ups, on-site behavior, property damage
- Utility Invoice Received at Property
- Service Disconnection Notification or Occurence
- Questions or Concerns with Utility Addendum language or program
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Resident billing questions that were not resolved by 3rd Party Biller
- Billing Disputes
- Vacant Cost Recovery (VCR) Charges or Fees
January 20, 2022