Information Technology
Need IT Assistance?
If you need Service or Support for any Information Technology solution, please use our ServiceNow Portal where you can view Knowledge Articles, Request Forms and a Get Help ticket. If you have an emergency you can reach the IT Service Desk at 949-524-4477 during the below business hours.
Service Desk hours of operation:
Monday - Friday 7:00 am pst - 6:00 pm pst.
Saturday - 8:00 am pst - 5:00 pm pst.
Need assistance with one of our applications (Yardi, Funnel, On-Site and/or RENTCafe)? The Application Support Team has you covered.
Please submit a ServiceNow ticket using the Get Help Form.
Application Support Hours: Monday - Friday 8:00am - 6:00pm
Need access to a system?
Please submit a ServiceNow Access Request.
| Information Technology - Enterprise Applications |
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Yen Liu, Sr. Director, Enterprise Applications (949) 423-6902 | YLiu@essex.com |
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Charles Ratner, Sr Product Manager (650) 655-7834 | CRatner@essex.com |
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Courtney Trindell, Director of Product Management (949) 220-2066 | CTrindell@essex.com |
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Adam Sharief, Product Manager (949) 863-4200 | ASharief@essex.com |
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Arnika Tee, Sr. Business Systems Analyst IT (949) 468-0145 | ATee@essex.com |
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Cody Broomfield, IT Application Analyst | cbroomfield@essex.com |
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Eliana Alfaro, Supervisor, Information Technology (949) 863-4205 | Ealfaro@essex.com |
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Habib Halimi, Yardi IT Systems Administrator (818) 227-2125 | HHalimi@essex.com |
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Jameson Atlas, Manager of Information Technology (858) 268-8035 | JAtlas@essex.com |
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Jim Chou, Application Architect | Jchou@essex.com |
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Joe Pesch, Application Developer (949) 863-4212 | Jpesch@essex.com |
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Kiley Wong, IT Application Analyst | Kwong@essex.com |
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Michael Sharps, Manager, Application Development (650) 655-7800 | MSharps@essex.com |
| Information Technology - Innovations |
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Fabian Garcia, Director, Platform & Infrastructure (949) 863-4287 | Fgarcia@essex.com |
| Information Technology - Program Management |
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Sheri Rowden, Director, PMO (949) 424-2042 | Srowden@essex.com |
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Cheryl Larson, Sr Project Manager (949) 863-4223 | Clarson@essex.com |
Information Technology - Service Delivery |
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Fred Custodio, Director, IT Infrastructure (949) 401-7075 Fcustodio@essex.com |
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Bruce Valles, Sr IT Service Delivery Manager (949) 863-4201 Bvalles@essex.com |
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Anne Diaz, IT Support Analyst III (408) 660-4034 | ADiaz@essex.com |
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Sam Itani, IT Support Analyst II (949) 220-7970 | SItani@essex.com |
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Chris Foster, IT Support Analyst II (818) 227-1278 | Cfoster@essex.com |
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Tan Le, IT Support Analyst II (650) 655-7940 | TLe@essex.com |
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Debra Bruce, Supervisor, IT Service Delivery (949) 220-2944 | DBruce@essex.com |
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Eddie Guevara, Sr. Systems Engineer (818) 227-2116| EGuevara@essex.com |
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Robert Lyons, Sr. Systems Engineer (949) 863-4245| Rlyons@essex.com |
December 30, 2021