We are delighted to announce that as of July 13, 2020, the Customer Care escalation process transitioned to an automated system.

The new automated system uses technology to ask specific questions that offer a positive customer experience and quick response time for residents. Customer submissions include detailed information, and the completed forms are sent directly to the community inbox, regional team, or appropriate department based on the following criteria:

• Customer
• Community information
• Escalation phase
• Issue, concern or question

The contact form can be found on our Essex website by clicking the orange Contact button in the upper right corner.

A step-by-step process and procedure on how to properly resolve a customer concern can be found here.