Essex RENTCafé support is available to assist Essex team members when they are unable to resolve a resident's request themselves and need additional help.

On-site associates should contact RENTCafé on behalf of their resident rather than directing their resident to RENTCafé.

Important RENTCafé Contacts

• Please click on “Get Technical Help” in Service Now and submit a ticket under the Service Offering: Yardi – Rent Café.
  • When you have attempted to assist a resident with a RENTCafé issue but are unable to satisfy the request and need additional help
  • When you have questions about RENTCafé administrator functions
  • When you have issues with a resident’s application
  • When Yardi Concierge, Resident Portal, or RENTCafé Site Manager are not functioning properly

• Please click on “Get Technical Help” in Service Now and submit a ticket under the Service Offering: Access Request
  • When you need new access to RENTCafé Site Manager
  •  When you need updated RENTCafé Site Manager access to a different community
     
• Learning & Development (Bhawana Srivastava -bsrivastava@essex.com
  • When a job aid or video is incorrect or missing information

To ensure our on-site teams remain up-to-date on Essex RENTCafé, including troubleshooting common resident issues, we have useful eLearning tutorials and resources to support you. 

Essex’s Rentcafé FAQs

We have provided a list of the most common Essex RENTCafé FAQ’s.
 
Essex Rentcafé FAQs
 
Please review the sub-categories for additional Essex RENTCafé resources.