Essex Rentcafé Support Videos & Job Aids  (for associate use only)

On-site associates should be our residents' sole point of contact for RENTCafé support. The majority of issues are able to be resolved using the resources below; however, if you are unsuccessful in resolving the matter, please click on “Get Technical Help” in Service Now and submit a ticket under the Service Offering: Yardi – RENTCafé.

Videos

Rentcafé Introduction Video
How to Access Rentcafé Site Manager Reports
How to Assist with Forgot Passwords and Username Changes
How to Fix Incorrect Roommate Swaps in Rentcafé
How to Invite Residents to Register
How to Review Auto-Payments in Yardi
How to Review Declined Credit or Debit Card Payments
Reviewing Display Addresses in Rentcafé

Job Aids

 Rentcafe Job Aid - Navigate to Yardi Concierge Dashboard and Rentcafe Site Manager
 Rentcafe Job Aid - Create Announcements
 Rentcafe Job Aid - Create Calendar Events
 Rentcafe Job Aid - Text-to-Pay
 Rentcafe Job Aid - How to Preview Resident Services
 Rentcafe Job Aid - How to Send Emails to the Residents
 Rentcafe Job Aid - How to Reset a Residents User Account
 Rentcafe Job Aid - How to Process Package Deliveries in Yardi Concierge
 Rentcafe Job Aid - Primary Tenant and Roommate Swap
 Rentcafe Job Aid - User Management
 Rentcafe Job Aid - Email Analytics
 Rentcafe Job Aid - Email Subscription
 Rentcafe Job Aid - Payment Activity
 Rentcafe Job Aid - Resident Mobile App
 Rentcafe Job Aid - Authorize Guests
 Rentcafe Job Aid - Setting Up a Payment Account and Auto Pay Options
 Rentcafe Job Aid - Submitting Maintenance Requests
 Rentcafe Job Aid - Reserving Amenities
 Rentcafe Job Aid - Bank Account Verification Process

Please contact Bhawana Srivastava in Learning & Development for any questions or suggestions about the job aids listed above.