Attention: CMs and RPMs

Starting tomorrow, Chatmeter is replacing Binary Fountain as our main reputation management tool!

Please take a moment to review the community responsibilities, review response process and additional resources below to help you navigate your way through the platform so we’re all ready at launch time.

Community Responsibilities and Expectations
CMs will be encouraged to login to Chatmeter to check online reviews and to collaborate with our Essex communications team, to craft responses.

Below is the temporary process. Please note this will change once Chatmeter rolls out their new workflow plan.

1. The communications team will be alerted about a new review through Chatmeter.
2. The communications team will share the review via email to the community manager.
3. Community Manager communicates additional details and information about the review through email.
4. Communications team writes the response after the feedback from the Community Manager.
5. Communications team posts the response through Chatmeter

Where Can I Find More Tools and Resources?
You can find all resources and tools, including a video of a Webinar tutorial, in our dedicated Chatmeter page found on Buzz > Operational Services > Marketing > Online Reputation Management > Chatmeter. 

How Do I Login?
Please use the login details below for access to Chatmeter

 
Questions?
If you have any questions about Chatmeter, please contact marketing@essex.com.