Attention: All On-Site Associates

May Online Adoption Results

May delivered incremental increases in both online payments processed and online work orders submitted .

The month ended with overall online payment adoptions coming in at 76.7%--a 0.5% increase from April. Online work order adoption came in at 83.6%--a 1.1% increase from April.

May's Most Improved Communities

Here's who showed the most improvement in May:

May's Communities with the Biggest Opportunity for Improvement

Here are the communities who have the biggest opportunity for improvement:

Check out the full leaderboard to see where your community stood:

May 2019 Online Adoption Leaderboard

Continue Promoting Online Adoption

Keep up your current online adoption promotion efforts by using the "Chapman-Brown Plan" and advertising online adoption as part of a "go green" initiative.  You can also use Site Manager to invite unregistered residents to enroll, leave the Mobile App flyer in apartment homes with each completed service request, and remind residents that they may pay through the web or by Apple Pay instead of using the app. 

Questions?

Please direct leaderboard questions to Donna Rich.