Attention: All On-Site Associates

March Results: Most Improved & Biggest Opportunity

As we spring into a new season, online adoption continues to bloom!

March continued the year's momentum with increases in both online payments processed and online work orders submitted.

March ended with overall online payment adoptions coming in at 75%--a 1.9% increase from February. Online work order adoption finally made it over the 80% mark to end the month at 81.3%--a 2.6% increase from February.

March's Most Improved Communities

Here's who showed the most improvement in March:

March's Communities with the Biggest Opportunity for Improvement

Here are the communities who have the biggest opportunity for improvement:

Check out the full leaderboard to see where your community stood:

March 2019 Online Transaction Leaderboard

Continue Promoting Online Adoption

Keep up your current online adoption promotion efforts by using the "Chapman-Brown Plan" and advertising online adoption as part of a "go green" initiative.  You can also use Site Manager to invite unregistered residents to enroll, leave the Mobile App flyer in apartment homes with each completed service request, and remind residents that they may pay through the web or by Apple Pay instead of using the app. 

Questions?

Please direct leaderboard questions to Donna Rich.