Attention: All On-Site Associates

January Results

2019 has started out strong with increases in both online payments processed and online work orders submitted! 

January ended with overall online payment adoptions coming in at 72.2% and online work order adoption at 76.3%. 

Here's who showed the most improvement in January:

Check out the full leaderboard to see where your community stood:

January 2019 Online Transaction Leaderboard

Results Reporting Beginning Q2

Now is the time to focus on improving your online adoption numbers! Beginning in April, we will expand our results reporting to highlight both the top 10 performers as well as the 10 communities that have the biggest opportunity for improvement. Make your move now to come out on top!

Continue Promoting Online Adoption

As we move into the new year, online adoption should still be a high priority and part of your 2019 goals. 

As a reminder, to help promote online adoption across communities, keep up with your current efforts including using the "Chapman-Brown Plan." Promoting online adoption as part of a "go green" initiative and making online sign-up easy by displaying an iPad kiosk that you may use to assist residents in enrollment are two easy ways to help residents transition to online processes.

And, of course, you can encourage resident participation: you can use Site Manager to invite unregistered residents to enroll, leave the Mobile App flyer in apartment homes with each completed service request, and remind residents that they may pay through the web or by Apple Pay instead of using the app.

Questions?

If you have additional questions about the leaderboard, please contact Donna Rich.