Last week we let you know that an upcoming Yardi upgrade would be rescheduled. The upgrade will take place this Sunday, Feb. 7 starting at 8:00 p.m.

Why are we upgrading? The Yardi upgrade is intended to help alleviate CheckScan freezing you may have experienced. 

Here’s what you need to know about the upgrade:

• Complete CheckScanning by COB on 2/7. All CheckScan receipt batches will need to be posted by close of business on Sunday, Feb. 7.
• Automatic log-out. All users will be logged out of Yardi at 8:00 p.m. on Feb. 7. Any work that is not saved by that time will be lost.
• Temporarily unable to pay online. During the upgrade, residents will be unable to pay online (should last several hours).

• Changes implemented. Following this upgrade, there will be some visual changes to CheckScan including:
  • Specifying a check scanner
  • Entering batch information
  • Call-to-action buttons such as “Save Batch” and “Close Batch”
  • … and more. See below pictures to preview some of these changes.
• Computer Maintenance. In preparation for Sunday’s upgrade, please leave your computer turned on at the close of business on both Saturday, Feb. 6 and Sunday, Feb. 7.
• Upgrades completed by the next morning. You should be able to log in again the next morning (Mon., Feb. 8), and payment processing can resume.
• Possible driver error message. ​If you receive an error message related to a "driver" when you attempt to scan checks for the first time, unplug your scanner, wait a minute and plug your scanner back in. Reattempt to scan checks.

If you are having any technical issues scanning checks after the upgrade please 844-Essex IT.
 
Please contact voyageradmin@essex.com if you have any questions.
 

• Specifying a check scanner

• Entering batch information

• Call-to-action buttons such as “Save Batch” and “Close Batch”

• Processing Checks