Attention: All Associates

Upcoming Yardi Outage on May 16^th
 
On Wednesday, May 16^th beginning at 6pm, Yardi will be inaccessible for approximately 9 hours. Please note this time is after hours to minimize the impact to your working day.
 
Why is the Outage Occurring?
This planned outage is required for Essex to make backend changes to move our databases to a new hosted environment. The purpose of this move is to create a more efficient and supportable environment for Essex.
 
What Else is Affected?
All third-party systems that interface with Yardi will be unable to do so during this down time. These systems include, but are not limited to: RentCafé Online Application, RentCafé Resident Portal, Site Manager, On-Site, YieldStar, collection interfaces, package tracking systems, utility billing systems, Knoah Call Center, and VendorCafé.
 
These systems should resume normal interface capability automatically once the outage is complete.
 
Mobile Device Impacts
Due to this outage, associates using mobile PAYScan and Maintenance applications on mobile devices will need a minimal reconfiguration of these systems beginning on May 17^th. Instructions on this reconfiguration will be sent via email on Thursday morning.

If you do not know what your password is when logging in to the mobile apps because you have chosen to save the login information on the log in screen you will need to reach out to the Help Desk at helpline@essex.com to have it reset. It is recommended that you do this over the next week to ensure you have the correct password ready for the 17^th.
 
Knoah
During the outage the Knoah Team will not have access to input any Guest Cards, Work Orders, or review Yardi calendars.
 
Emergency Maintenance Issues:
All non-emergency maintenance requests will be entered by the Knoah team in Yardi once the system is back up. All emergency maintenance requests will need to be entered by the community once the system is back up. All normal emergency maintenance process will be followed during the outage.
 
Leasing Inquiries:
During the outage, an email will be sent to the communities with all the prospect’s information. The community will be required to enter in a guest card based off the information provided in the email. The email will contain Customer Name, Phone Number, Move-In Date, Desired Unit, and any additional notes. Please be aware that all communities will need to call all prospects back to schedule an appointment or offer them the opportunity to tour the community.
 
If you have any issues or concerns regarding the Knoah process, please email: contactcentersupport@essex.com
 
YieldStar
Due to the outage the pricing on the Essex website will not be updated on Thursday the 17^th, but will be back in sync Friday morning.
A communication will be sent out once Yardi is back up and running.
 
We appreciate your patience as we work together to improve the efficiencies of our systems!
 
If you have additional questions, please contact voyageradmin@essex.com.