As you are aware, we changed providers for the maintenance uniforms earlier this year to Unifirst and we understand that many communities have been experiencing delays in receiving the uniforms along with other issues.

Beginning Wednesday, July 22, Unifirst customer service representatives will contact each community manager to discuss any problems that you have had with their service. During the call, they will also be confirming with you the status of the uniforms for your team.

Please be prepared to let them know if you were offered the uniform choices per the Essex agreement. Based on the information received from these calls, an Action Plan with timelines to correct the problems will be submitted to the Procurement team. We will keep you posted as we work to resolve these issues.