Attention: All On-Site Associates

Rentcafé Online Transactions – Results For May!
The results for May’s online transaction adoption are in!  Kudos goes to our sites that moved the needle the most in online payment transactions and online work order submissions:
 
Check out the leaderboard to see where you stand overall!

 
What can you do to improve your numbers?  
Continue educating your residents – it’s easy to submit payments and work orders online!

• Ask residents to begin using the Rentcafé  App or Website going forward to save time and hassle
• Use Site Manager to invite unregistered residents to use Rentcafé 
• Post the Mobile App flyer throughout your community
• Remember to leave the Mobile App flyer in apartment homes with each completed service request 

 
Where Can I Find the Job Aides and Videos?
The Rentcafé Online Transaction job aides and videos are listed on Buzz and in the E-Hour Resource Hub for Community Managers. To access the Resource Hub:

1. Log in to your Learning Bridge account.
2. Go to the Continue Learning course carousel (navigate arrows are activated by hovering over the carousel).
3. Click the Open Curriculum link on the E-Hour Resource Hub for Community Managers tile.

 
What Can I Learn Today About Using the Tools?
Below are additional tools that will help your residents change to submitting work orders electronically.
Please review the following videos and flyer with your team today: 

•  May Online Transaction Adoption Leaderboard – where do you stand and how can your community do better?
• How to Invite Residents to Register (view video below)
  
•  RentCafe App Promo Flyer for Residents with How To steps for site teams 

If you have additional questions, please contact rentcafe@essex.com.