Attention: All On-Site Associates

October Online Adoption Results

Online adoption in October wobbled again with decreases in both online payments processed and online work orders submitted. Online payments processed decreased .5%, bringing the final adoption rate to 77.8%. Online work orders dropped down to 85.3% adoption, a 1% decrease from September.

October's Most Improved Communities

Here's who showed the most improvement in October:

Communities with the Biggest Opportunity for Improvement

Here are the communities who have the biggest opportunity for improvement:

Check out the full leaderboard to see where your community stood:

October 2019 Online Adoption Leaderboard

Continue Promoting Online Adoption

Keep up your current online adoption promotion efforts by using the "Chapman-Brown Plan" and advertising online adoption as part of a "go green" initiative.  You can also use Site Manager to invite unregistered residents to enroll, leave the Mobile App flyer in apartment homes with each completed service request, and remind residents that they may pay through the web or by Apple Pay instead of using the app. 

Questions?

Please direct leaderboard questions to Donna Rich.