August rent week is just around the corner, so we’d like to remind you about the Essex Rentcafé training resources available to you on the wiki.
 
There are 18 Job Aids to support you. Click the below links to get a refresher on these popular topics:

• Resident Registration Job Aid
• Setting up a Payment Account and Autopay Options Job Aid
• How to Reset a Resident's User Account
• Primary Tenant and Roommate Swap

Additional Rentcafé Support
In addition to the above, you can reach out for support with the following items: 

• Administrator Access functions, New/Changed Access, or if Yardi Concierge, Resident Portal or Site Manager are not functioning properly: ast@essex.com
• When you have attempted to assist a resident with a Rentcafé issue, but are unable to satisfy the request and need additional help. Both associates and residents can send questions here: rentcafe@essex.com
• For common issues, both residents and associates can troubleshoot with the Essex Rentcafé FAQ website