Attention: All On-Site Associates

From the 10/18 and 11/1 E-Hours, we'd like to remind you that action is required to notify residents of pool winterization via email on November 1, 2017.

For a reminder of how to complete this action item, please review the below details. 

For the original, full-length article on this topic, view Policy on Winterizing Outdoor Pool Heaters here.

• Action Required: Send Resident Email notice on the date of closure (Wednesday, November 1).
  • For communities with outdoor pools, you are responsible for sending residents an email notice on the date of closure (November 1, 2017*).
    • *PNW properties may have completed this step earlier than November 1, as applicable.
  • There are two versions of this notice available as email templates in RENTCafé Site Manager. Select the version that best applies to your community:
    • Attention: Pool Closed for Winter 
    • Attention: Pool Not Heated for Winter
  • Send the email notice via RENTCafé Site Manager.
    • If you need a refresher on how to do this, please visit the RENTCafé wiki page – How to send emails to the residents.

• Action Required: Post pool closure notices 2 weeks prior to the required date (Wednesday, October 18, 2017). 
  • Ensure residents understand that the pool is unavailable until May 1 by posting notices around the pool area.
  • These notices should remain posted throughout the duration of the pool closure.
  • There are two versions of this notice available. Select the version that best applies to your community:
    • Pool Closed for Winter 
      
      Pool Closed for Winter Flyer
    • Pool Not Heated for Winter
      
      Pool Not Heated for Winter Flyer

Questions?

• If you have questions about RENTCafé Site Manager administrator functions, first reference the RENTCafé wiki page here. If you still require assistance, please contact AST@essex.com.