Essex RENTCafé Support
Essex RENTCafé support is available to assist Essex team members when they are unable to resolve a resident's request themselves and need additional help.
On-site associates should contact RENTCafé on behalf of their resident rather than directing their resident to RENTCafé.
Important RENTCafé Contacts
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Please click on “Get Technical Help” in Service Now and submit a ticket under the Service Offering: Yardi – Rent Café.
- When you have attempted to assist a resident with a RENTCafé issue but are unable to satisfy the request and need additional help
- When you have questions about RENTCafé administrator functions
- When you have issues with a resident’s application
- When Yardi Concierge, Resident Portal, or RENTCafé Site Manager are not functioning properly
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Please click on “Get Technical Help” in Service Now and submit a ticket under the Service Offering: Access Request
- When you need new access to RENTCafé Site Manager
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When you need updated RENTCafé Site Manager access to a different community
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Learning & Development (Bhawana Srivastava -bsrivastava@essex.com
- When a job aid or video is incorrect or missing information
To ensure our on-site teams remain up-to-date on Essex RENTCafé, including troubleshooting common resident issues, we have useful eLearning tutorials and resources to support you.
Essex’s Rentcafé FAQs
We have provided a list of the most common Essex RENTCafé FAQ’s.
Essex Rentcafé FAQs
Please review the sub-categories for additional Essex RENTCafé resources.
August 7, 2020
Last updated:
August 07, 2020